Question 1

We are finding it hard to choose the right property. Can you help?

Accepted Answer

Of course. Unlike traditional booking platforms, we manage all our properties directly. This means we know every villa and apartment inside out. Whether you are traveling with children, need an accessible space, prefer walking to local restaurants, or plan to rely on public transport, just share your wishes with us. We will handle the search and find your perfect match.

Question 2

Are your properties suitable for children?

Accepted Answer

The vast majority of our homes are child-friendly. If you have specific questions about safety features, layouts, or amenities for a particular property, please reach out, we are here to help you choose with peace of mind.

Question 3

Can I bring my dog?

Accepted Answer

We're sorry, but we don't accept pets at our properties.

Question 4

We need to change our holiday dates. How can we do this?

Accepted Answer

You are welcome to adjust your travel dates, subject to availability within our portfolio. Any difference in seasonal pricing will apply. Simply call or email us to find a solution. If no alternative dates can be accommodated, our standard cancellation policy will apply, which is why we highly recommend comprehensive travel insurance.

Question 5

Can I cancel my holiday?

Accepted Answer

You may cancel your booking at any time by notifying us in writing via email. You will receive a refund minus the standard cancellation charges, which vary depending on how close you are to your arrival date. Please note that the initial deposit is non-refundable. You can review the full details in our Terms and Conditions. We strongly recommend that you take out adequate travel insurance to protect yourself should your holiday plans change.

Question 6

What do we need to do when we arrive?

Accepted Answer

Once your stay is paid in full, we will send you comprehensive arrival instructions, directions, and emergency contacts. Your dedicated Host will meet you at the property to hand over the keys and show you around. For the smoothest experience, we recommend booking a private transfer with us. Upon arrival, we will just need to view and photograph the passports of all guests to complete the legal registration, and securely process your refundable security deposit.

Question 7

What is the earliest check-in time?

Accepted Answer

Standard check-in is from 4:00 PM, allowing our housekeeping team the time needed to prepare the villa to our highest standards. However, we always try to accommodate early arrivals. A week before you travel, we will check your expected arrival time. If you arrive early and the villa isn't quite ready, you are welcome to drop your luggage, relax in the garden, or start exploring the neighborhood.

Question 8

Are there extra charges for utilities or heating?

Accepted Answer

Unlimited water, electricity, and high-speed Wi-Fi are fully included in your stay. Central heating, where available and required, is metered and charged at €5.00 per m³. Any heating costs will be assessed by your Host at departure and can be settled directly or deducted from the security deposit.

Question 9

How do I contact Feeling Italy in an emergency?

Accepted Answer

In case of an emergency, always contact your Property Manager first, as they can provide the fastest local assistance and coordinate support on-site.

The Feeling Italy office is available 24 hours a day, 7 days a week and can be reached at:

+39 081 1931 2378

For public emergency services in Italy, please call:

112

Our team is always available to assist and coordinate any support you may need during your stay.

Our property collection

Casa del Capitano

Villa Neranite

Relais Mamma Mia

Villa Cartenì

Borgo Mezzo Monte

Maramia

La Musica

Villa Giulia

Casa Titi